In their headlong rush into advanced data science, big data, machine learning, and artificial intelligence, too many companies have ignored “small...
Learn moreA British utility had a customer service problem: Customers who questioned their bills had to navigate a tedious process to handle the complaint. They...
Learn moreThe words “machine learning” have been imbued with an almost magical aura. Ordinary people don’t teach machines to learn. That’s for highly specialized...
Learn moreThe C-suite is growing increasingly crowded as organizations are bringing in a variety of new roles, including chief digital officers, who often work...